The company has then released a statement to officially confirm the move which also involved the Business Broadband plans. The official statement did come with additional details including TM’s plan to move all of its existing unifi Lite/Streamyx and Business Broadband customers to fibre-based unifi service by 2025.
As part of the migration process, the company will be reaching out to these customers through all available communication channels including e-mails, SMSes, physical letters, and phone calls. TM noted that these customers are able to utilise their existing DSL services until the migration takes place which will be done in phases. While TM has been actively moving its legacy copper-based customers to fibre service for the past few years, we believe this is the first time that the company has revealed a set date to complete the migration. It is a rather interesting timeframe as well since TM has revealed in its Q4 2021 presentation to analysts that the company still has 278,000 Streamyx customers at the end of 2021. [Image: TM – pdf.][Source: MCMC.]That figure is just a fraction of the 652,601 premises that the Malaysian Communications and Multimedia Commission (MCMC) has earmarked for fiberisation within 2022 under the Jalinan Digital Negara (JENDELA) initiative. So, let’s see if TM is able to accelerate its effort for Streamyx customers. (Source: TM.)
